As we begin navigating the transition to our Senate office, our team would like to provide you with an update on our operations, including our constituent casework, in order to serve you to the best of our ability.
While our physical offices in Wilmington and Georgetown are now closed, and our Washington, DC office is operating at limited capacity, Delawareans experiencing issues with federal agencies during this transition period should contact the Office of U.S. Senator Chris Coons. For your information, below are answers to some questions you may have about this process:
New Cases
- I am looking to get assistance with one of the following issues: 1) refund from the IRS, 2) obtaining Social Security and/or Veterans Benefits, 3) problems with Medicare, 4) renewing U.S. Passport and/or Visa, 5) Immigration help. Who should I contact? While our office is no longer able to open new cases with federal agencies such as the IRS, Social Security, or U.S. Citizenship and Immigration Services. For any new issue involving a federal agency, please contact the Office of U.S. Senator Chris Coons for assistance.
Existing Cases
- I currently have a case open with your office. What happens to it? If you have an open case with my office, our casework team will continue to assist you and will reach out with any updates on your case before our physical office closure on December 4th. After the offices close, our team will be working remotely through the end of the year. You can still contact us by calling the Wilmington office at 302-830-2330 or the Washington, DC office at 202-225-4165.
- What happens if my case is not resolved before your office officially closes? Our casework team is working hard to resolve as many cases as possible before our office officially closes. Given that the response time for some cases with federal agencies can vary from weeks to months, if a case is not resolved before our office closes, constituents will have the option of either ending the case or transferring it to the office of U.S. Senator Chris Coons.
Additional Assistance
- I am in need of resources related to obtaining employment, securing housing, getting food assistance, accessing mental health services or something else. Can I still call your office? Yes. If you are experiencing issues in obtaining employment, securing housing, getting food assistance, accessing mental health services or something else, please call my Wilmington office at 302-830-2330 to speak with a member of my staff.
